1. Defective or Damaged Products Returns are accepted only for products that are defective or damaged upon arrival. Customers must report the issue within 7 days of receiving the order. Proof such as photos or videos of the product and packaging may be required for verification. 2. 7-Day Sensitive Skin Refund Protection SHINÌVE offers a 7-day Sensitive Skin Refund Protection for online purchases. If skin sensitivity or adverse reaction occurs, customers may apply for a refund within 7 days from the date of receipt. Refund requests are subject to review and approval after verification. Important Notes Orders are verified based on order number and purchase records from our online store. Products must not be intentionally damaged or misused. Refunds, if approved, will be processed within a reasonable time after verification. Shipping fees (if any) are non-refundable unless the return is due to our error. SHINÌVE reserves the right to reject any return or refund request that does not meet the above conditions. Delivery Policy West Malaysia: 2–5 working days East Malaysia: 5–7 working days Tracking number will be provided once the order is shipped